Lessons of 2021

  2021 taught me a lot, it was a very difficult personal year but was also a year where I learnt a lot. When I am teaching, I often get asked, “is there a keyboard shortcut for that?” and I used to desperately want to reply with…. “Yes, but by the time you have remembered …

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Surprising or Expected?

I was recently asked, “Who are your typical clients?” I thought this was a good opportunity to open my client spreadsheet list, create a pivot table and create a pie chart to find out the answer (isn’t that what you would do too?!) I can’t work out if the answers are surprising or expected? In …

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